The Great Scorecard in the Sky

The Great Scorecard in the Sky

An unseen scoreboard silently governs our actions and perceptions in human interaction, whether in the business world or in our personal lives. This metaphorical “Great Scorecard in the Sky” is always active, tracking who’s ahead and who’s falling behind...
Lead the Listeners

Lead the Listeners

In an era shadowed by the ominous McCarthy investigations, government spies, like shadows in the night, infiltrated underground political rallies. Their mission: to identify those deemed “dangerous to national security.” These clandestine agents were no...
Buttercups for Their Boss

Buttercups for Their Boss

A simple, thoughtful gesture can go a long way in a world where excellent customer service is often taken for granted. One of the most powerful tools for ensuring you get the best service possible is what’s known as a “buttercup”—a complimentary letter that praises...
Leave an Escape Hatch

Leave an Escape Hatch

The fear of losing face is a powerful motivator in Eastern and Western cultures. In Japan, some individuals would rather lose their life than their dignity. Meanwhile, in America, the same death wish exists, but with one slight modification—Americans tend to fantasize...
My Goof, Your Gain

My Goof, Your Gain

Mistakes happen. Whether it’s a slip of the tongue, an unfortunate accident, or a misstep in business, errors are a part of life. What separates amateurs from professionals is how we handle these blunders. The secret to turning a mistake into an opportunity for...