I Hear Your Other Line

I Hear Your Other Line

When engaging in a phone conversation, focusing solely on the words being exchanged is easy. However, every phone call is a multi-dimensional experience, and there’s more to it than just voices. In the background, you might hear a symphony of sounds—dogs...
Ho-Hum Caper

Ho-Hum Caper

In business, communication is everything, and sometimes the smallest details can make the biggest impact. One such detail, often overlooked, is how we approach gatekeepers—the secretaries, receptionists, and assistants who hold the keys to reaching decision-makers....
Your Ten-Second Audition

Your Ten-Second Audition

On Broadway, producers are known for their cutthroat approach to auditions. Having rehearsed for weeks, a wannabe star steps onto the stage takes a deep breath and starts singing. Barely a few notes in, the producer cuts them off with a sharp “Thank you....
Constantly Changing Outgoing Message

Constantly Changing Outgoing Message

Your voicemail message is often the first point of contact someone has with you, and whether you realize it or not, it’s making an impression. Whether it’s a potential client, a colleague, or a friend, the outgoing message you leave on your voicemail...
What Color is Your Time?

What Color is Your Time?

When Alexander Graham Bell and his team first made history with the invention of the telephone, their focus was purely technical. They didn’t waste time with pleasantries or small talk—just the simple question, “Can you talk?” Fast forward to today,...
Salute the Spouse

Salute the Spouse

Certain people wield far more power in business than one might initially assume. Consider the case of a prominent figure, “Ed,” who owns an international hotel chain with properties spanning six countries. Ed hires and fires thousands, signs monumental...